Frequently Asked Questions

Do I need a reservation to play?


No, however it is recommended if you'd like to guarantee your selected day and time




How many people can play at a time?


Only 1 person can game at a time. Room Scale Experiences allow for gamers to take turns playing. If gamers would like to play at the same time or multiplayer games together, then each gamer will require their own room. Active Experiences can't be shared.




How tall do you have to be to play?


  1. Active Experiences requires a minimum height of 4"8 and maximum weight of 275lbs. (It does depend upon height and weight proportion)
  2. Room Scale Experiences have no height or weight requirement. However, we do suggest that gamers are able to READ and follow the instructions inside of the games




Does it cost to enter your facility?


No, it doesn't cost to enter; only to play.




Can I bring in food?


Yes, you are welcome to bring in food; with the exception of Seafood. We do have snacks, beverages and candy for sale.




Do you have games that we can play together?


Yes, there are multi player games that can be linked together




How many games can I play?


All games are different, some are competitive, your life is ended, timed session, non-ending, etc. You are able to play as many games as you choose; inside of the paid duration of game time.




How far in advance can I book my reservation?


We accept reservations up to 120 days in advance, and you can book a party reservation up to 24 hours prior to the party.




How does the game time work for the party packages?


All packages include 1 hour of game time. That 1 hour is divided up amongst all of the gamers you are entertaining. For example: A)If you reserve 4 room scales and you have 4 gamers, then they'd all play for 1 hour. B) If you reserve 4 room scales and you have 8 gamers, they'd all play for 30 minutes C)If you reserve 4 room scales and you have 12 gamers they'd all play for 20 minutes, etc **Extra game time can be purchased to add to any package**




What's Included inside of the Party Packages?


The party room, (1) Bottled water per gamer, the pool table, photo selfie station, virtual reality playground, (1) multi-game arcade cabinet inside of the party room, the karaoke machine and (1) FREE Return Pass for the Guest of Honor




What can I bring to the party room?


You can bring in your own food, or we can assist you in having your event catered by one of our recommended restaurants and mobile bar servicers. (NO SEAFOOD ALLOWED) You may bring in a birthday cake, table decorations and balloons. **SORRY THERE ISN'T A FREEZER FOR ICE CREAM STORAGE**




What if I want to use the party room for longer than 2 hours?


You may continue to use the party room as long as it is available. However, game time has to be used for the reserved time.




What's the cancellation policy?


Once a payment is made; it's completely non-refundable. However, if you need to cancel your reservation, the deposit can be used towards a new reservation within one year of the original reservation. **In order to prevent us from staffing extra employees for your event, cancellations must be arranged at minimum of 3 hours prior to the start of your event, so that we can provide notice to the staff.** *****WE DO NOT MAKE EXCEPTIONS TO THESE RULES***** In the event of a COVID-19 GOVERNMENT SHUT DOWN, ALL MONIES MAY BE REFUNDED.